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What You Agree To When You Use slot88slot369

These terms set out how your account works, what we expect from you, and what you can expect from us — covering everything from how your DANA, OVO, or GoPay wallet connects to your account, to how disputes are handled.

Account eligibility appliesDANA, OVO, GoPay coveredIndonesia-region access rulesWallet verification requiredTerms subject to change
slot88slot369 What You Agree To When You Use slot88slot369
REACH US DIRECTLY

How to Contact Us About These Terms

If something in these terms is unclear — or if a transaction tied to your DANA, OVO, or GoPay wallet doesn't look right — our support team is the right first step. Raise your query directly through the channel that works for you, and we'll work through it with the account details on file.

Live Chat Open the chat window from any page in the lobby. Our team can pull up your account record and address terms-related questions in real time.
Email Support Send your query to our support address with your registered account name. Wallet mismatch issues and formal dispute requests are best handled by email so there is a written record.
Account Help Page The account help section covers common terms questions — wallet verification steps, transaction holds, and how to request a review of a declined withdrawal.
HOW WE HANDLE IT

Account Security and Policy Commitments

Your account data and wallet details are handled with care. We retain only what is needed to verify your identity, process your transactions, and maintain the integrity of your account. Here is how the key areas work in practice.

Data Retention

We keep your account information for as long as your account is active and for a reasonable period after closure, in line with applicable rules for the regions we serve.

Wallet Security

Every DANA, OVO, and GoPay transaction is matched to your registered account identity. Any name mismatch pauses the transaction pending a manual verification check.

Account Access Control

You log in via a one-time password sent to your registered mobile number. We do not store your e-wallet PIN and we never ask for it through chat or email.

Requesting Changes

To update your registered details or request account data removal, contact support by email with your account name. We process verified requests within a reasonable timeframe.

Common Questions About These Terms

Below are the questions we hear most often about how our terms apply to real account situations — from wallet deposits to account closure. If your question isn't here, reach out via live chat or email.

The same account terms apply regardless of which wallet you use. Wallet-specific rules — like name matching and transaction limits — are described in the payment section of your account settings.

The transaction is placed on hold automatically. Contact support by live chat with your account name and wallet details and we will verify the match manually before releasing the hold.

We publish changes on this page with the updated date shown. Continued use of your account after the update date means you have accepted the revised terms. We aim to make material changes visible.

Send the disputed transaction reference to our support email, including your registered account name and the wallet used — DANA, OVO, or GoPay. We review and respond with our findings.

Access depends on local law and is available only where permitted in your region. Players in Denpasar, for instance, should confirm eligibility under local regulations before opening an account.

Email our support team from your registered address, state that you want account closure or data removal, and include your account name. We process confirmed requests within a reasonable period.
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Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.